{"id":3494,"date":"2021-12-15T14:31:56","date_gmt":"2021-12-15T13:31:56","guid":{"rendered":"https:\/\/www.loyet.com\/faq-covid-19-measures\/"},"modified":"2023-01-12T16:07:54","modified_gmt":"2023-01-12T15:07:54","slug":"faq-covid-19-measures","status":"publish","type":"page","link":"https:\/\/www.loyet.com\/en\/faq-covid-19-measures\/","title":{"rendered":"FAQ &amp; COVID-19 Measures"},"content":{"rendered":"\n<div class=\"wp-block-group has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-large-font-size wp-block-paragraph\">Questions about your coach trip or Loyet Travel.<\/p>\n\n\n<a href=\"#mesures-sanitaires\"  class=\" button button--white button--withicon button--withicon--right button--loyet button--loyet--blanc\">\r\n\t\tMesures Covid19\t\r\n\t\t<svg class=\"icon-arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xml:space=\"preserve\" width=\"16.5\" height=\"15.5\" viewBox=\"0 0 16.5 15.5\">\r\n\t\t\t<path d=\"M16.5 8.1s0-.1 0 0c0-.3-.1-.6-.3-.7L9 .3a1 1 0 0 0-1.4 0 1 1 0 0 0 0 1.4L13 7.1H1c-.6 0-1 .4-1 1s.4 1 1 1h11.8l-5.2 4.6a1 1 0 0 0-.1 1.4c.2.2.5.3.7.3.2 0 .5-.1.7-.3L16 8.7c.3 0 .5-.3.5-.6z\" \/>\r\n\t\t<\/svg>\r\n\t<\/a><br>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-liens\"><a class=\"wp-block-button__link wp-element-button\" href=\"#transport-ticket\">My transport ticket<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-liens\"><a class=\"wp-block-button__link wp-element-button\" href=\"#quotes-organised-tours\">Quotes and tours<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-liens\"><a class=\"wp-block-button__link wp-element-button\" href=\"#pets-children\">Pets, children<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-liens\"><a class=\"wp-block-button__link wp-element-button\" href=\"#luggage-toilets\">Luggage, bikes, scooters and toilets on the bus<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-liens\"><a class=\"wp-block-button__link wp-element-button\" href=\"#lost-property-claims\">Lost property and claims<\/a><\/div>\n<\/div>\n\n\n<div id=\"ticket-de-transport\" class=\"faqs-container\">\r\n\t\t\t<h2 class=\"faq-title\">My transport ticket<\/h2>\r\n\t\t<div class=\"faqs-accordions-container js-accordion\" data-accordion-prefix-classes=\"faq\">\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Where can I buy my ticket?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<ul>\n<li aria-level=\"1\">At <a href=\"http:\/\/www.altibus.com\">www.altibus.com<\/a> or by calling +33 (0)4 79 68 32 96<\/li>\n<li aria-level=\"1\">At <a href=\"http:\/\/www.ter.sncf.com\/auvergne-rhone-alpes\">www.ter.sncf.com\/auvergne-rhone-alpes<\/a><\/li>\n<li aria-level=\"1\">At the bus stations<\/li>\n<li aria-level=\"1\">At the Plagne Centre, Belle Plagne, Bellec\u00f4te and Montalbert Tourist Offices<\/li>\n<li aria-level=\"1\">SIBRA line: at the relay point next to Annecy train station, on their website and at some tobacco shops \/ news stands for recharging cards.<\/li>\n<li aria-level=\"1\">Directly on board with the driver by cheque or cash (no credit card except for the Aime-La Plagne line)<\/li>\n<\/ul>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Can I buy my ticket directly on the bus?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>Yes, but you will not be guaranteed a seat. Please note that credit cards are not accepted for payment on board, only cheques and cash are accepted (except for the Aime-La Plagne line).<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Is the price of the trip the same everywhere (on the Internet, on board, at the station, etc.)?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>Yes. However, discounts may be available at certain times of the year on <a href=\"http:\/\/www.altibus.com\" target=\"_blank\" rel=\"noopener\">www.altibus.com,<\/a> so please check back.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Do I have to print out my internet ticket to board?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>This is not required if you can show your ticket purchased on the internet from your smartphone.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Can I cancel my ticket and get a refund?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>Loyet transport does not handle ticket cancellations and refunds as we are not the seller. Ask where you purchased your ticket.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Can I change the day or time of my ticket?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>Loyet transport does not handle ticket changes as we are not the seller. Ask where you purchased your ticket.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Is travel time guaranteed?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>Our drivers do their best to keep to the schedule and travel times. They are experienced and know the routes. Unfortunately, driving in the mountains is also subject to changes in weather and traffic jams, especially on winter weekends. It is therefore advisable to leave plenty of time for appointments and connections, especially on weekends between December and March.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">I have a train\/plane connection after the bus, how can I avoid missing it?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>In winter, it is important to arrive for your connection early, especially on weekends between December and March. Mountain roads are subject to changes in weather and traffic jams. So plan to arrive several hours before the train departure time or airport arrival time. And don&#8217;t worry, with these recommendations, you&#8217;ll have every chance of making your connection! During the rest of the year, travel times are rarely disrupted.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n<\/div>\n\n<div id=\"devis-voyages-organises\" class=\"faqs-container\">\r\n\t\t\t<h2 class=\"faq-title\">Quotes and tours<\/h2>\r\n\t\t<div class=\"faqs-accordions-container js-accordion\" data-accordion-prefix-classes=\"faq\">\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">I would like a transport quote, who should I contact?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>You can contact the sales department by email at <a href=\"mailto:commerciale@loyet.com\">commerciale@loyet.com<\/a> or by telephone at +33 (0)4 79 55 56 28 from Monday to Friday, 8:30\u00a0a.m. to 12\u00a000\u00a0p.m. or 2:00\u00a0p.m. to 6:00\u00a0p.m.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">I would like a quote for an all-inclusive trip or day trip for my group of more than 20\u00a0people, who should I contact?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>You can contact the travel department by email at <a href=\"mailto:infos@loyet.com\">infos@loyet.com<\/a> or by telephone at +33 (0)4 79 55 56 25 from Monday to Friday from 8:30\u00a0a.m. to 12:30\u00a0p.m. and 2:00\u00a0p.m. to 5:30\u00a0p.m.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">I would like to go on a trip on my own or with a small group of less than 20\u00a0people, what can I do?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>You can take a look at the \u201ctrips to fill\u201d or \u201cspecific day trips\u201d on the <a href=\"https:\/\/www.loyet.com\/en\/agence-de-voyage-autocar\/sortie-car-individuel\/\">Day trips and travel for individuals<\/a> page.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">The location, pick-up or departure time has changed, can I change the booking?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>Yes, provided you give your agent sufficient notice. They will then send you an updated quote if the changes involve a change in price.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Is it possible to hire a driverless coach or minibus?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>No.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n<\/div>\n\n<div id=\"animaux-enfants\" class=\"faqs-container\">\r\n\t\t\t<h2 class=\"faq-title\">Pets, children<\/h2>\r\n\t\t<div class=\"faqs-accordions-container js-accordion\" data-accordion-prefix-classes=\"faq\">\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Can I take my pet on board?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>Yes, if it is in a carrier or bag on your lap. If your pet is not travelling in carrier, it must be kept on a leash, muzzled, not show signs of aggression and be under the control of the owner. So that all customers may properly use the coach facilities, pets are not allowed on the seats. On the SIBRA line, one dog is allowed per bus. Please note, however, that 1st category dogs as defined in article L.211-12 of the rural and maritime fishing code are not allowed on the SIBRA and regular Aime-La Plagne lines, nor are other categories of pets such as snakes, spiders, etc. <i>Note: Neither the transporter nor the Auvergne-Rh\u00f4ne-Alpes Region may be held liable for the consequences of an accident caused by a pet. The owner remains responsible for any damage caused.<\/i><\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Do I have to buy a ticket for my dog?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>Yes on TERs for dogs over 6\u00a0kg (except guide dogs). Other dogs weighing less than 6\u00a0kg should be kept in a carrier or held on your lap. On the SIBRA lines, however, they can travel free of charge. On the Aime-La Plagne lines, dogs that are not in carriers and weigh 10\u00a0kg or more must have a ticket at the same cost as passengers under 26. Guide dogs for the blind or disabled accompanying the holder of a specific card or disability card are accepted free of charge on all lines.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Can children travel free? <\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>Transport is free on TERs for children aged 0 to 3\u00a0years inclusive. On SIBRA lines, children under 5\u00a0years of age travel free of charge provided they are accompanied by a parent or legal guardian. And for the regular Aime-La Plagne lines, children under 2\u00a0years old travel free.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n<\/div>\n\n<div id=\"bagages-toilettes\" class=\"faqs-container\">\r\n\t\t\t<h2 class=\"faq-title\">Luggage, bikes, scooters and toilets on the bus<\/h2>\r\n\t\t<div class=\"faqs-accordions-container js-accordion\" data-accordion-prefix-classes=\"faq\">\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Is there a limit to the amount of luggage I can bring?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>There is no limit to the amount of luggage you can carry, our holds are large and we have ski and snowboard lockers, but the total amount of luggage must not exceed 20\u00a0kg. Please note that only one piece of hand luggage is allowed in the cabin. On SIBRA lines, you can only take one piece of hand luggage that is carried by the passenger and does not disturb other passengers.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">I have special or bulky luggage, can your coaches carry it?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>The holds of our coaches are large and we can adapt the size of the coach. We also have bike and ski trailers. For bicycle trailers, a special quote will be provided. Please note that flammable or hazardous materials are not allowed on board.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Can I take my bike or scooter on the bus?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>Bicycles and scooters are accepted depending on the number of passengers in the vehicle and at the discretion of the driver. In TERs, they are limited to a maximum of 3\u00a0bicycles in the hold. On SIBRA lines, only folding bicycles and scooters are accepted and must be kept folded and held. On the regular Aime-La Plagne routes in summer, the coaches have bicycle racks. Please note that you can only take your bike on board as long as there is space available in the bike rack. <i>Note:<\/i><i> The owner of a held object may be held liable for damage caused by the object to other passengers or the equipment and facilities of the transport network.<\/i><\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Is there a toilet on the bus?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>All our tourism and TER coaches are equipped with toilets, except the TER Chamb\u00e9ry-Culoz and Chamb\u00e9ry Annecy lines. Please note that on the regular Aime-La Plagne routes, the coaches are not equipped with toilets because the many hairpin turns make use impossible. It should also be noted that there are no toilets on the ski resort shuttles and urban lines.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n<\/div>\n\n<div id=\"objets-perdus-reclamations\" class=\"faqs-container\">\r\n\t\t\t<h2 class=\"faq-title\">Lost property and claims<\/h2>\r\n\t\t<div class=\"faqs-accordions-container js-accordion\" data-accordion-prefix-classes=\"faq\">\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">I lost something on the bus, how can I find it?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>At the end of the journey, the driver collects left items and leaves them at our offices at the end of their day. Please contact us as soon as possible, by telephone at +33 (0)4 79 55 64 67 or by filling out the form and specifying the day, time and bus line.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">I want to make a claim, who should I contact?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>You can fill out the contact form or contact us by phone at +33 (0)4 79 55 12 35. We will get back to you as soon as possible and do our best to give you a clear, precise and appropriate answer.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Is my location open and can a travel or transport advisor answer my questions?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>We are available Monday to Friday from 8:30\u00a0a.m. to 12:30\u00a0p.m. and from 1:30\u00a0p.m. to 6:00\u00a0p.m.: &#8211; for the transport with driver service at <a href=\"mailto:commerciale@loyet.com\">commerciale@loyet.com<\/a> &#8211; for the organised tour service at <a href=\"mailto:infos@loyet.com\">infos@loyet.com<\/a><\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n<\/div><\/div><\/div>\n\n<div class=\"wp-block-group has-white-color has-lightgreen-background-color has-text-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"mesures-sanitaires\">Covid-19<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The health and safety of our travellers and employees is our top priority. In order to ensure the safety of all, Voyages Loyet takes care to follow government hygiene measures.<\/p>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n<div id=\"\" class=\"faqs-container\">\r\n\t\t<div class=\"faqs-accordions-container js-accordion\" data-accordion-prefix-classes=\"faq\">\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Which Covid-19 prevention measures are used in the coaches?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>Masks are no longer compulsory for passengers on the bus or the driver. The coaches are cleaned daily and the driver regularly disinfects contact surfaces (handles, armrests, etc.).<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t\t\t\t<h3 class=\"faq-question js-accordion__header\">Are masks still required on coaches?<\/h3>\r\n\t\t\t\t<div class=\"js-accordion__panel\">\r\n\t\t\t\t\t<p>Masks are no longer compulsory for passengers on the bus or the driver.<\/p>\n\t\t\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n<\/div><\/div><\/div>\n\n<div class=\"wp-block-group has-backgroundgrey-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"has-text-align-center wp-block-heading\">Do you have any other questions about Voyages Loyet?<\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-default wp-block-paragraph\">You didn&#8217;t find the answer to your question? <br\/>You can send us your question on any subject.<\/p>\n\n\n<a href=\"tel:+33479556476\"  class=\"aligncenter button button--white button--withicon button--withicon--right button--loyet button--loyet--blanc\">\r\n\t\t+33(0)4 79 55 64 76\t\r\n\t\t<svg class=\"icon-arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xml:space=\"preserve\" width=\"16.5\" height=\"15.5\" viewBox=\"0 0 16.5 15.5\">\r\n\t\t\t<path d=\"M16.5 8.1s0-.1 0 0c0-.3-.1-.6-.3-.7L9 .3a1 1 0 0 0-1.4 0 1 1 0 0 0 0 1.4L13 7.1H1c-.6 0-1 .4-1 1s.4 1 1 1h11.8l-5.2 4.6a1 1 0 0 0-.1 1.4c.2.2.5.3.7.3.2 0 .5-.1.7-.3L16 8.7c.3 0 .5-.3.5-.6z\" \/>\r\n\t\t<\/svg>\r\n\t<\/a><br>\n\n<a href=\"https:\/\/www.loyet.com\/contact\/\"  class=\"aligncenter button button--white button--withicon button--withicon--right button--loyet button--loyet--blanc\">\r\n\t\tEnvoyez nous un mail\t\r\n\t\t<svg class=\"icon-arrow\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xml:space=\"preserve\" width=\"16.5\" height=\"15.5\" viewBox=\"0 0 16.5 15.5\">\r\n\t\t\t<path d=\"M16.5 8.1s0-.1 0 0c0-.3-.1-.6-.3-.7L9 .3a1 1 0 0 0-1.4 0 1 1 0 0 0 0 1.4L13 7.1H1c-.6 0-1 .4-1 1s.4 1 1 1h11.8l-5.2 4.6a1 1 0 0 0-.1 1.4c.2.2.5.3.7.3.2 0 .5-.1.7-.3L16 8.7c.3 0 .5-.3.5-.6z\" \/>\r\n\t\t<\/svg>\r\n\t<\/a><br>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Questions about your coach trip or Loyet Travel. Covid-19 The health and safety of our travellers and employees is our top priority. In order to ensure the safety of all, Voyages Loyet takes care to follow government hygiene measures. Do you have any other questions about Voyages Loyet? You didn&#8217;t find the answer to your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":22,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3494","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ &amp; COVID-19 Measures | Voyages Loyet<\/title>\n<meta name=\"description\" content=\"Do you have any questions about tickets, your coach trip or Voyages Loyet? Read the answers from your coach operator in Savoie. 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